Frequently Asked Questions
Shopping with Bleu Nordique should be simple. If you do not see your answer here, email us at info@bleunordique.com.
Ordering on bleunordique.com
We accept major credit cards and Shop Pay at checkout.
Please make sure the billing address matches the address your card issuer has on file. If checkout still fails, email info@bleunordique.com with a screenshot and we will help.
Email info@bleunordique.com as soon as you can, with your order number. If the order has already shipped, we cannot pull it back from the carrier.
Log in at bleunordique.com/account, or email us from the address you used at checkout and we will look up the order.
Your card is charged when you complete checkout. The total you confirm is the amount billed, including shipping and any applicable taxes.
Applicable taxes are calculated at checkout based on your shipping address.
Promo codes must be entered at checkout and used before they expire. If a code does not apply, email info@bleunordique.com and we will check it.
Product questions
We refresh the collection from time to time. Email info@bleunordique.com if you are looking for something specific.
We do not test our products on animals. We rely on a combination of scientific literature, non-animal testing, raw material safety testing and/or human testing to ensure product safety as an alternative to animal testing.
Some of our products use organic ingredients. When they do, that is noted in the product name or ingredient list. Email us if you have a question about a specific product.
Returns
Email info@bleunordique.com with your order number and what you need. We will walk you through the next step. Please do not send a package back until we have confirmed how to handle it.
Returns for products purchased at a retail store go through that retailer. Contact them directly about their return policy.
Your account
Log in at bleunordique.com/account to see order history, or email info@bleunordique.com from the address you used at checkout.
If your order has not shipped yet, email info@bleunordique.com with the new address. Once a package is with the carrier, we cannot reroute it from here.
Shipping and delivery
When your order ships, you will receive an email with tracking. If you do not see it, check spam or email info@bleunordique.com with your order number.
Shipping is calculated at checkout. Your cart also shows when an order qualifies for free shipping.
Orders are packed from the Lower North Shore. Timing can vary with weather and carrier schedules. You will get a confirmation email when your order ships.
We ship across Canada with Canada Post. For other destinations, email info@bleunordique.com before you order.
We ship with Canada Post. Local pickup on the Lower North Shore is also available when offered at checkout.