Frequently Asked Questions
We hope to make your shopping with us as easy as possible, but if you have a question the answer may be found here. If it is not please contact us at info@bleunordique.com
Ordering on bleunordique.com
We accept Visa, MasterCard, American Express, Discover, PayPal, bleunordique.com Gift Cards, and bluenordic.com store credit.
Please verify that the billing information you have entered is the same as the information your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.
Please note that our customer service team is unable to make any changes to your order once it is processed.
For subscription orders, please log in to your account ahead of the scheduled ship date to make any changes. Click here to log in to your account then visit the Subscriptions section.
If you have placed a one time order on our website, our Customer Service team is available to help you change your shipping address or cancel your order if requested by phone within an hour of placing it. You can also click here to chat for help.
Please note that our customer service team is unable to make any changes to your order once it is processed.
For subscription orders, please log in to your account ahead of the scheduled ship date to make any changes in My Subscriptions.
Any changes to your billing information can be made in the My Account section under Payment. Please log in to edit your default billing address, add a new card or Paypal account, and change your default payment method. Click here to log in to your account.
Your card will be charged when your order ships. An authorization hold will be placed on your card when your order processes to validate funds.
*All prices are listed in USD. Any applicable taxes will be detailed in your order.
Sales tax varies depending on where you live and what items you purchase. We take this into account when figuring out the amount of tax charged on an order.
Please note, we charge a Duties & Taxes Reimbursement for orders shipped to Canada. This amount reflects reimbursement for the amount of duties and taxes paid by Honest on behalf of the customer at time of importation into Canada. Please note: all prices and charges are in U.S. dollars.
You can redeem a gift card at checkout or by applying to your account here. Any valid account credit will be automatically applied to your order.
In the event your card is declined when we process your order, we will attempt to process your order again in 3 days, and in an additional 3 days after that. If all three attempts fail, your order will be cancelled. Your subscription will not be cancelled, however, and we will attempt to process your next order. In order to receive your order, simply go to the Payments section in My Account and update your payment information during that 6 day period and your order will be shipped and not cancelled.
We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
At this time, we are no longer offering our Referral Program. Stay tuned for updates to our Referral Program in the coming months.
We’re sorry to hear you missed the time frame for your promotion. We cannot redeem expired promo codes but we encourage you to keep an eye on your email for upcoming promotions.
Promo codes are not valid after the expiration date. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.
Product Questions
We are always working hard on new products that we hope you’ll love and share, and as we are getting ready to introduce new launches, we may phase out some of our existing products. We hope you’ll stay tuned to discover new Blue Nordic favorites in the coming months.
We do not test our products on animals. We rely on a combination of scientific literature, non-animal testing, raw material safety testing and / or human testing to ensure our product safety as an alternative to animal testing. We hope you find this information useful and continue to use Bleu Nordique products with complete confidence!
Some of our products are organic, and this will be noted in the product name. In addition, products with organic ingredients will have the word "organic" in the ingredient list. We hope this information is helpful, and we’re always here if you have any additional questions regarding a specific product.
Return Policy
Returns are accepted within 90 days of your order date for orders placed on bleunordique.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales to Canada, Hawaii, Alaska and APO/FPO addresses are final. For more information on returns, refunds and exchanges, please review the policies below.
To create a return, please log into your account. From there, view Order History, select the order in question, and then choose the item(s) you’d like to return. Once done, you’ll have the option to print a shipping label and then drop the package at the closest UPS location for return. Click here to log in to your account.
Please check the email address associated with your bleunordique.com account for your return label. You can also access your return label by logging in to your account and selecting View Returns for the order in your Order History. Click here to log in to your account.
We do not accept returns from Canada, Hawaii, Alaska, and APO/FPO addresses.
After we receive your return at the warehouse, please allow up to 10 business days for the refund to be posted to your original payment method.
Items must be returned to us within 90 days of the order date. Once we receive your item(s), please allow up to 10 working days for us to process your refund.
Bleu Nordique Gift Card or Bleu Nordique Store Credit: If you paid with a bleunordique.com gift card or bluenordic.com store credit, you will receive the money back as bluenordic.com store credit. Your bluenordic.com store credit will go back into your bluenordic.com account.
PayPal / Credit / Debit Cards: If you paid via PayPal, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary.
Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card or PayPal statement if you are returning multiple items.
We only accept returns for eligible products purchased on bluenordic.com. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.
Returned items will be inspected and must be returned in unopened and original condition.
Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned.
Gift cards cannot be returned or refunded, unless required by law.
Products shipped to Canada, Hawaii, Alaska, and APO/FPO addresses are not eligible for returns.
We only accept returns for eligible products purchased on bleunordique.com. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.
Original shipping and handling fees and international surcharges are not eligible for refund.
Managing My Account
You can access processing or past orders in My Account under Order History. Click here to log in to your account.
All shipping address changes can be made in My Account. You will have the option to select a new default shipping address or add an additional address. Click here to log in to your account.
Please remember that subscription orders will be shipped to your default address. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. Customer Service is unable to reroute packages once they begin processing. To reroute a package that is already in transit, please log in to your FedEx Delivery Manager account to submit the request.
Any changes to your billing information can be made in the My Account section under Payment. Please log in to edit your current form of payment, add a new card or Paypal account, and change your default payment method. Click here to log in to your account.
Your credit card CVV is checked against your default billing address on bluenordic.com. If there is a mismatch in your credit carrier shipping address updates will fail. Please confirm your account has a default billing address and it matches your default payment method.
Shipping & Delivery
Enter your tracking number below to track your package.
You can also track the shipping status of your order(s) by logging in to your account, selecting Order History and clicking Track Order. Click here to log in to your account.
Please allow 1-3 business days for your order to ship due to processing time.
Additionally, you can also track, re-route and even have UPS hold your shipments for up to 2 weeks by logging on to UPS Delivery Manager. Click here to sign up.
*Business days are Monday to Friday and do not include federal holidays within the United States.
Any order over $50 shipped within the contiguous US will receive free shipping. All other shipping costs will be messaged during the checkout process if applicable. Please note that if you’d like to receive your order sooner, you can select expedited shipping. Increased shipping costs will be applied at checkout for this service.
All orders are processed within approximately 1 to 3 business days after the order is placed.
Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.
Subscription orders will be processed on the frequency selected at the time the subscription was established. To change your shipping date, please click here to log in to your account and manage your subscription.
Please remember that orders cannot be edited once the process begins. All processing times are estimates and may be subject to change.
We ship to all 50 US States, APO/FPO/DPO addresses, and Canada. Please note, we are unable to ship select Honest Products to Canada. We do not ship to any other US territories, mail-forwarding or freight-forwarding services. Any restrictions will be messaged during the checkout process if applicable.
All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address. Click here to log in to your account.
Please remember that subscription orders will be shipped to your default address. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. Customer Service is unable to reroute packages once they begin processing. To reroute a package that is already in transit, please log in to your UPS Delivery Manager account to submit the request.
We currently ship with UPS and Canada Post
Due to UPS carrier capacity issues occuring nationwide, shipments may experience several days in delays. We recommend signing up for UPS Delivery Manager for shipment updates. All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed on the next business day and will ship within 1 to 3 business days. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information or click here to sign up for UPS Delivery Manager and receive tracking updates on your orders.
The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.
PLEASE NOTE: Bleu Nordique reserves the right to change its shipping policies at any time.
Any restrictions will be messaged during the checkout process if applicable.
The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered. Once an order is processed, we no longer have the ability to change the delivery method. Click here to sign up for UPS Delivery Manager.